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personal Star loyalty programs
 
Loyalty Programs
New Apple iPhone3G gift
The Star Awards program
First Class Platinum – First Class Gold Privileges
Bulk Value Added Service Bouquet
Family & Friends Program
Dr. 012

The Star Awards program
As a valued Star customer, we have designed the "Star Awards" program to express our gratitude for your loyalty to Mobinil. Through this program, we are offering you a wide selection of valuable gifts that you can redeem with the points you collect.

So...start collecting your points and choose your gifts.

New Apple iPhone 3G gift
Mobinil customers enjoying the benefits of Star Awards can also benefit from discounts granted through Mobinil's point scheme program as follows:

Get the 16GB iPhone 3G totally for FREE!
All you need to do is redeem 80,000 points of your accumulated points.

Get the 8 GB iPhone 3G totally for FREE!
All you need to do is redeem 60,000 points of your accumulated points.
Number of points iPhone 3G 8 GB iPhone 3G 16 GB
Payment above Points Redeemed
80,000 - FREE
60,000 FREE EGP 800
40,000 EGP 800 EGP 1,400
20,000 EGP 1,600 EGP 2,400
To upgrade your mobile phone to iPhone 3G, please visit the nearest Mobinil shop

Gift Points Avalablity
Free Talk Time Minutes 2500 A
600 Free Talk Time Minutes+ 60 sms 5000 A
USB Flash Memory 2GB 5000 A
Bluetooth Headset 5000 A
DVD Player 10000 N/A
Nokia 1650 10000 N/A
Motorola W218 10000 N/A
Motorolla Headphones S9 10000 A
Ipod Nano 2GB 20000 N/A
Motorola Car Kit T505 20000 A
Nokia 3110 C 20000 N/A
Special Silver Dial 20000 A
Nokia 5610 40000 N/A
iPod Classic 80 GB 40000 N/A
Play Station Portable 40000 A
Home Theatre 40000 A
Sony Digital Camera 40000 N/A
iPhone 3G 8GB 60000 A
iPhone 3G 16GB 80000 A
HTC Tytn II 80000 N/A
Nokia N81 8GB 80000 N/A
Play Station 3 80000 A
Video Camera 80000 N/A
Laptop 80000 N/A
Apple Macbook 160000 N/A
HTC Advantage X7500 160000 N/A
Laptop 160000 N/A
Special Golden+ Dial 160000 A
Special Platinum Number 320000 A
LCD Screen + Home Theatre 320000 Upon Request


Press here to view the Star Awards Catalog.

What is Star Awards?

The "Star Awards" program rewards you for using your Mobinil line. The more you talk, the more points you accumulate. Points that you accumulate can be redeemed for a wide range of gifts.

How can you collect points?

For every Egyptian pound you are charged for in your monthly bill (excluding taxes), one point will be automatically added to your points' balance. You can accumulate points by making chargeable calls, sending SMS, subscribing to and using value added services (e.g.: MMS, GPRS, conference calling, Clip+ service, etc.)

In case your mobile number starts with 012 21X XXXX and you have been a Mobinil customer prior January 2001, you will be able to collect 1.25 points for every Egyptian pound spent on your bill (excluding taxes).

In case you are a First Class Platinum customer, you will be able to collect 1.25 points for every Egyptian pound spent on your bill (excluding taxes).

What are the guidelines?

  • You have been automatically registered in the "Star Awards" program, according to a set of eligibility criteria defined by Mobinil.
  • To redeem your accumulated points, simply call Mobinil customer service 110 to choose and place your gift order.
  • The requested gift will be delivered to your location (home or office) within a maximum of 3 weeks from the date of your gift order.
  • If you do not wish to redeem, you can wait and accumulate more points and get a higher value gift.
Terms & Conditions:
  • Point Accumulation:
    • Mobinil reserves the right to change the number of accumulated points in your account, upon issuing reasonable notice to you.
    • The points are awarded at a rate determined by Mobinil according to Mobinil's set criteria.
    • Mobinil reserves the right to change the monetary value of the point without any prior notice.
    • Accumulation of points will stop in case of line suspension, deactivation or termination and you will not be able to redeem any points accumulated in your account.
    • Free minutes and services that are offered in certain promotions do not earn points.
  • Validity of your Points:
    • For existing customers on the "Star Awards" program, any point you have accumulated till end of February 2008 will be expired on the 31st of December 2008. If your points are not redeemed before this date, your points will be subject to expiry.
    • Expiry date of accumulated points from March 2008 will be 2 years from date of accumulation.
    • Mobinil reserves the right to change the validity of your account upon reasonable notice to you.
    • Promotional points offered by Mobinil during certain occasions will have their own expiry, which will be set by Mobinil.
  • Information about Points:
    • Your account balance is automatically updated on a monthly basis.
    • You will receive a monthly SMS after the issuance of your monthly bill with your new points' balance.
    • For information about your account:
      • Please call 900, free of charge.
      • Or call #123# from your mobile handset.
  • Redeeming your Points:
    • You can choose to redeem your accumulated points for any of the program's gifts. After redemption, the number of points allocated to the gift will be automatically deducted from your account.
    • The gift can only be received by the owner of the line (whose name appears on the monthly bill) or by a person nominated by the owner of the line, who in turn should provide a copy of his/her official ID upon receiving the gift.
    • The owner of the line or the person nominated to receive the gift will be asked to sign for receiving the gift and the total number of points redeemed that are equivalent to the gift value.
    • All gifts offered in the program are subject to availability.
    • Redemption of points will not be applied for unpaid bills.
    • The images of the gifts are for guidance only and actual products may slightly vary from those shown. Mobinil and its program partners reserve the right to amend products and their specifications without prior notice.
    • Mobinil will make every effort to maintain the published gifts' value, although it may be necessary to make some alterations, in which case, the changes will be communicated to you when you place an order.
    • Accumulated points can NOT be redeemed for cash or any other item not included in the program.
    • Mobinil reserves the right to alter or withdraw any of the gift items without notice.
    • All gift items will include a warranty certificate from the supplier. In case of any required maintenance during the warranty period please refer directly to the supplier without the need to contact Mobinil.
  • Transfer of Points:
    • Points may NOT be transferred or sold to other customers.
    • In case you migrate your line from any Mobinil Star tariff plan to any ALO tariff plan, you will need to redeem your outstanding points before migration or else you will lose them.
  • Changes to or Termination of the Star Awards Program:
    • Mobinil may make alterations to the "Terms and Conditions" of the "Star Awards" program or any related aspect without prior notice. It may also introduce supplementary rules relating to new program partners or promotions from time to time.
    • During point's accumulation, your Star Awards account will expire in case it does not meet the set criteria of the program, and points' redemption will not be allowed.
    • Mobinil reserves the right to terminate the Star Awards program in whole or in part, at any time, upon reasonable notice to you.
    • Mobinil reserves the right to terminate your account if any of the 'Terms and Conditions' were violated. In the event that your account is terminated you will lose all points in your account.
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First Class Platinum – First Class Gold Privileges

Welcome to the world of Exclusivity where you will benefit from unique privileges from mobinil as well as special treatment from the most selected places in Egypt.

Mobinil First Class Platinum and First Class Gold loyalty program is our special way of thanking you for being a valued customer, we offer you an exclusive bouquet of privileges tailored to suit your personal preferences.

For full details about your benefits, please select your membership type:

First Class Platinum Membership
please enter your PIN code



First Class Gold Membership
please enter your PIN code


Eligibility rules apply for registration in the program.

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Bulk Value Added Service Bouquet
Instead of paying the service fees monthly, pay a fixed amount to have an ongoing subscription to your favorite services through the life time of your lines:

Service One time fee
Clip+ EGP 180
Clip+ 2 EGP 360
Conference Call EGP 270
Fax EGP 180






Call and Control customers will be eligible for Clip+ and Clip+ 2 only.

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Family & Friends program:
If there's more than one Mobinil Star line in your household, it's ideal to connect to "Family & Friends" program.

Join the "Family & Friends" program now FREE and enjoy the following:
Between two and five people can group together on just one account.
Up to 200 lifetime FREE minutes between your group members each month.
Additional lines to your groups at any time with a connection fee of only EGP 50 installed over two months.
The convenience of receiving only one bill per month for all group members.
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Dr. 012:
In cooperation with Cairo Care Clinics, Mobinil is pleased to offer Dr. 012, a comprehensive health insurance plan that brings you exclusive medical services.

What are the benefits:
  • Specialized medical call center working 24 hours /7 days a week
  • Coverage and treatment for emergencies and ambulance to anywhere in major Egyptian cities
  • Specialized check-up programs in cooperation with El Borg lab and Cairo scan
  • Great discounts of up to 35% in more than 250 medical institutes all over Egypt including hospitals, pharmacies, labs, radiology centers, as well as specialized medical and optic centers
How much does it all cost?

All these service packages start from as little as EGP 9 per month and up to no more than EGP 19 per month covering treatment for up to EGP 20,000

How can you take advantage of it?

To subscribe or get more information, simply call 711 FREE from your mobile.
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