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Our ultimate aim is not only to increase
revenues, but also to build long-term relationships and loyalty with our
customers. |
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Commitment to our customers |
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Our business objective is to maintain our leadership in providing the best
quality service and best value for money to our customers. We are committed to
the highest levels of customer satisfaction by meeting our customers’ needs,
providing superior network quality and the widest network coverage, and
offering a great customer service experience.
Being customer oriented
Our ultimate aim is not only to increase revenues but also to build long-term
relationships and loyalty with our customers in order to sustain our success in
the future. To do so, we provide customers with accurate, truthful, complete
and consistent information concerning our products and services.
Protecting customer information
Customer information is strictly confidential. We safeguard customer
information stored in our records and information systems in compliance with
the Telecommunication Law no (10) for the year 2003.
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Commitment to our employees |
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Our employees are our most valued asset. Our ability to succeed depends on the
integrity, knowledge, skills, diversity, and teamwork of our employees. We are
shaping a challenging, fair, firm, and productive work environment, which
emphasizes mutual respect and teamwork. We strive to reward high performance
and we promise to be responsive to the needs of our employees. The company is
committed to providing equitable compensation, excellent working conditions,
and a fair atmosphere with great opportunities for professional growth.
Equal employment opportunity
Mobinil is an equal opportunity employer and we pride ourselves with the Equal
Employment Opportunity policy (EEO). All employment applications are considered
without regard to age, gender, religion, disability, or marital status.
Tolerance and Diversity
We respect others; tolerate our differences; and believe in the power of
diversity. We strive to create a culture where tolerance and respect exist
between employees. The diversity of people brings strength to our Mobinil team.
Regardless of our differences in backgrounds, roles, age, gender, religion, or
physical ability, we all bring value to our company through our work. We shall
tolerate and respect our diversity and differences and treat each other fairly.
Respect for people
We should respect each and every person we interact with during our business
dealings including customers, employees, suppliers, and all parties that have a
business relationship with the company. We should consistently treat others
with the respect and dignity which we desire for ourselves.
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Commitment to our shareholders |
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Our commitment to our shareholders is to maximize our earnings and build long
term success responsibly. Maintaining a strong financial position depends on
providing the best service to our customers. It is our responsibility to
provide our shareholders with honest and accurate information about our
financial position based on Egyptian Stock Exchange laws and regulations. All
of us, as Mobinil employees, are committed to preserving our company’s assets,
information and resources.
Protecting company resources and assets
We should treat and handle all of our assets and resources with extreme care as
if they were our own. We are all expected to make every effort to ensure that
intellectual property and Mobinil’s know-how and projects are protected. We are
accountable to our shareholders for safeguarding our company’s assets.
Accurate financial reporting
As part of our commitment to having accuracy in communication, we record all
financial transactions according to the proper accounting rules and standards
as required by Egyptian laws and regulations. All of our financial books and
records properly account for all assets, liabilities, revenues, and expenses.
Our financial statements reflect our financial position accurately and
honestly. Mobinil complies with the rules and regulations of the Capital Market
Authority and the Egyptian Stock Exchange.
Complying with laws and regulations
Mobinil is committed to adhering to the highest standards of business
practices, and abiding by all laws and regulations that we are subject to.
Mobinil is also committed to complying with all corporate governance and
internal control rules that we are subject to as well as all legal obligtions
as required by our shareholders.
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Commitment to our community |
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We are a responsible corporate citizen not only in creating job opportunities,
and contributing to the growth of the national economy, but also by adhering to
the highest standards of business practices, and abiding by all laws and
regulations in Egypt. We believe, Mobinil plays a leadership role in our
community by acting as a role model in its commitment to excellent customer
service, and to a comfortable and healthy work environment. In addition, we are
committed to following all Egyptian safety and environmental standards, which
are set in accordance with international standards, to guarantee the health and
safety of our community. We are certified as an ISO 14001 company that is
committed to providing maximum environmental protection to the local community.
Mobinil promises that it will remain active in supporting many social and
cultural activities in the Egyptian society.
Community activities
Mobinil plays a leadership role in serving the community in which it operates.
We have sponsored many charitable events to aid the disabled and disadvantaged,
and funded a number of social activities including sports events to support
public interest. We will continue to make contributions toward development
programs in Egypt.
Environment
We are committed to producing high quality and safe services that comply with
Egyptian regulations as well as international telecommunication standards. We
will work to understand people’s concerns about the environment and health. We
are committed to responsibly managing and minimizing our impact on the
environment. We are committed to the ISO 14001 standards by establishing,
implementing, and maintaining an environmental management system that complies
with its requirements. We are keen to provide maximum environmental protection
for the local community and we consider it one of our main responsibilities.
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Commitment to our suppliers |
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We are committed to following the highest standards of purchasing and
contracting practices that are based on quality, service, timeliness, and cost
when selecting our suppliers, contractors, agencies, and consultants. The
purchase of supplies, materials, and services must preserve the integrity of
Mobinil’s procurement process. We adopt no favoritism when selecting a vendor
or any third party with whom we establish sa business relationship.
press here to read our Code of Conduct.
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